Последнее обновление:

Чтобы использовать наши приложения и настройки, создайте учетную запись ExpressVPN.

This guide will show you what to do if the ExpressVPN app on your device is:

  • Taking too long to disconnect
  • Stuck on “disconnecting”

After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

Jump to…

1. Change your VPN protocol
2. Restart your device
3. Reinstall the ExpressVPN app

1. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server. If you have issues disconnecting from the VPN, try changing your VPN protocol.

Important: L2TP/IPsec provides weak security benefits and should only be used for anonymization or for changing locations.

  1. Click the hamburger menu (≡) > Settings > VPN protocol.
  2. Change to the other protocols in the following order:
    • Lightway — TCP
    • Lightway — UDP
    • OpenVPN — TCP
    • OpenVPN — UDP
  3. Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. Click the hamburger menu (≡) > Settings > VPN Protocol.
  2. Change to the other protocols in the following order:
    • IKEv2
    • TCP
    • UDP
  3. Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. Click the hamburger menu (≡) > Preferences… > Protocol.
  2. Change to the other protocols in the following order:
    • Lightway — TCP
    • Lightway — UDP
    • IKEv2
    • L2TP/IPsec
    • OpenVPN — TCP
    • OpenVPN — UDP
  3. Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. Click the hamburger menu (≡) > Options > Protocol.
  2. Change to the other protocols in the following order:
    • Lightway — TCP
    • Lightway — UDP
    • IKEv2
    • L2TP/IPsec
    • OpenVPN — TCP
    • OpenVPN — UDP
  3. Switch to your previous protocol.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Restart your device

  1. Restart your device.
  2. Launch the ExpressVPN app.
  3. Try connecting and disconnecting to see if the issue is resolved.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Reinstall the ExpressVPN app

  1. Uninstall your app.
  2. Install and set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Эта статья помогла вам?

Нам очень жаль слышать это. Скажите, как мы могли бы это исправить?

What device do you need help with?

Examples: Android, Windows, Linksys router

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